To clear a trouble condition on your DSC PowerSeries NEO (or similar DSC alarm system) that is displaying a service required message, follow these steps to address a common "loss of clock" issue:
- *Press 2:* Initiate the trouble display sequence by pressing the star () key followed by the number 2.
- Identify the Issue: Look for "service required" messages. If you see "loss of clock" with a star (*) next to it, this is likely the problem.
- Enter Master Code: Press the star (*) key again to select the "loss of clock" issue. You will then be prompted to enter your master code.
- Re-enter Time: After entering your master code, you'll be able to re-enter the current time. This should clear the "loss of clock" trouble condition.
Essentially, you are acknowledging the "loss of clock" error and resetting the clock, which should clear the DSC system's trouble display.