To return an item to an Amazon Go store, you'll initiate the return process through the Amazon app and then complete the return at the store. Here's a step-by-step guide:
1. Initiate the Return in the Amazon App:
- Open the Amazon app on your smartphone.
- Go to "Your Orders."
- Find the order containing the item you want to return.
- Select the item you want to return.
- Choose a reason for the return.
- Select "Amazon Go" as your return location. You should see a list of available Amazon Go stores near you.
2. Receive Your QR Code:
- After selecting Amazon Go as your return location, you will receive a QR code. This code will be available in the Amazon app and might also be sent to you via email.
3. Return the Item at the Amazon Go Store:
- Bring the item you want to return to the selected Amazon Go store. Note: You do not need to package or box the item.
- Find an Amazon Go employee within the store.
- Show the employee the QR code from your Amazon app or email.
- The employee will scan the QR code and process your return.
Key Considerations:
- Free Returns: Returning items to Amazon Go is free of charge.
- No Packaging Required: You don't need to box or package the item for return.
- Availability: The Amazon Go return option is only available for eligible items and at participating Amazon Go stores.
- Refund Processing: Your refund will be processed according to Amazon's refund policy. Typically, it takes a few days for the refund to appear in your account.
By following these steps, you can easily return your Amazon purchases at an Amazon Go store.
