If your Apple Pencil was ordered online from Apple and arrived damaged or was incorrect, you have two primary options for returning it, as outlined by Apple's return guidelines for such items.
Returning an Apple Pencil Purchased Online That Arrived Damaged
According to Apple's information regarding items ordered online that arrive damaged or are incorrect, you can return your Apple Pencil using one of the following methods:
Option 1: Return to an Apple Store
- You can take the damaged Apple Pencil directly to any U.S. Apple Store.
- Returning in-store allows specialists to assist you in person.
- Find your nearest store using the Apple Store Locator.
Option 2: Contact Apple Customer Service
- Alternatively, you can initiate the return process by contacting Apple Customer Service.
- Call 1-800-676-2775 to speak with an Apple representative who can guide you through the necessary steps for a mail-in return.
These specific methods are available for items ordered online from Apple that were damaged upon arrival or were incorrect. When arranging your return, be prepared to provide details about your order and the nature of the damage.
Summary of Return Methods
| Return Method | Details |
|---|---|
| In-Store Return | Visit any U.S. Apple Store. |
| Customer Service | Call 1-800-676-2775 to arrange a mail-in return. |
Note: This information applies specifically to returning an Apple Pencil ordered online from Apple that arrived damaged or incorrect, based on the provided reference.
