On the Canon TR7020 printer, Support Code 1000 indicates that there is an issue with the paper in the rear tray. Specifically, this code appears when either no paper is loaded in the rear tray or the paper is not loaded correctly.
Understanding Canon TR7020 Support Code 1000
According to the information regarding "Support Code 1000 Appears (No Paper in Rear Tray / Paper Not Loaded in Rear Tray Properly) - TR7020", this specific error points directly to the paper feeding from the back of the printer. It serves as a notification that the printer cannot detect paper or is having trouble picking it up from the rear tray.
This code helps users quickly identify the source of the problem without complex troubleshooting. It's a common message when attempting to print, copy, or scan (if the function requires paper output) when the rear tray is intended for use.
Common Causes for Support Code 1000
The reference highlights two primary reasons for this error code:
- No Paper in the Rear Tray: The most straightforward cause. The printer is ready to process a task requiring paper from the rear tray, but the tray is empty.
- Paper Not Loaded Properly: This can involve several scenarios:
- Paper is inserted, but not pushed in far enough.
- Paper is skewed or not straight.
- The paper guides are not adjusted snugly against the paper stack.
- Too much paper is loaded, exceeding the tray's capacity.
- The wrong type of paper is being used or isn't compatible with the rear tray loading instructions.
How to Resolve Support Code 1000
Addressing Support Code 1000 is typically a simple process involving checking and properly loading the paper in the rear tray.
Here are the steps to fix the issue:
- Open the Rear Tray: Ensure the rear tray cover is open and the paper support is extended if applicable.
- Check for Paper: Look inside the rear tray. Is there any paper loaded?
- If no paper is present, proceed to load a stack of appropriate paper.
- If paper is present, remove the stack to inspect it.
- Prepare the Paper:
- Fan the paper stack gently to separate the sheets and prevent jams.
- Ensure the stack is not creased, curled, or damaged.
- Load Paper Correctly:
- Insert the paper stack vertically into the rear tray with the printing side facing upwards.
- Push the stack gently but firmly until it meets the back of the tray.
- Adjust Paper Guides: Slide the paper guides on the sides of the tray to align snugly with the edges of the paper stack. Ensure they are not too tight, which could curl the paper.
- Confirm on Printer: After loading paper, the printer should detect it. If the message persists, try removing the paper and reloading it carefully, paying attention to the alignment and guides.
Table: Support Code 1000 Summary
| Support Code | Meaning | Primary Causes | Action Required |
|---|---|---|---|
| 1000 | Paper Issue in Rear Tray | No paper / Paper improperly loaded in Rear Tray | Check and correctly load paper |
By following these steps, you should be able to clear the Support Code 1000 and resume printing or other operations on your Canon TR7020 printer.
