Resetting a managed Chromebook, meaning a device controlled by an organization like a school or workplace, differs from resetting a personal Chromebook. You usually can't completely remove the management without the administrator's involvement. However, you can perform a powerwash, which wipes user data and settings, returning the device to its managed state.
Powerwashing Your Managed Chromebook
A powerwash is similar to a factory reset. It erases all your personal data, settings, and extensions but leaves the device's management intact. Here's how to do it:
- Power on the Chromebook: Make sure your Chromebook is turned on.
- Access Recovery Mode: Press and hold Ctrl + Alt + Shift + r.
- Select Powerwash: Choose Restart then Powerwash.
- Confirm Powerwash: Follow the on-screen prompts. You may need to re-enter your Google account credentials afterward.
- Restart: The Chromebook will restart and go through the setup process again. You'll be logged back in with your Google account associated with this managed Chromebook.
Important Note: A powerwash does not remove the device's management. After the powerwash, the Chromebook will still be under the control of its administrator.
Alternative Method (If the above doesn't work):
If the above steps don't work, you may need to try an alternative recovery method. Check your Chromebook's specific model instructions, if different. This might involve creating a recovery USB drive and booting from it. Refer to your school or workplace's IT support for the correct procedure in your specific managed environment.
Removing Management from a Chromebook:
Removing complete management from a managed Chromebook is usually beyond the capabilities of the end-user and requires administrator intervention. Contact your school's IT department or your workplace's IT support for assistance with removing full management from your Chromebook. They may have specific procedures to de-enroll the device from their management system.
