You can format (reset or powerwash) your Dell Chromebook using the settings menu or from the sign-in screen. Here's how:
Method 1: Factory Reset (Powerwash) via Settings
This method is best if you're already logged into your Chromebook.
- Sign out of your Chromebook. If you're signed in, click on the system tray (bottom right), then click "Sign out."
- Sign back in. Log in with your primary Google account that you use on the Chromebook.
- Open Settings: Click on the system tray again (bottom right), then click the gear icon (Settings).
- Find Advanced Settings: In the Settings menu, scroll down to the bottom and click "Advanced."
- Powerwash: In the "Reset settings" section, click "Powerwash."
- Confirm: Click "Restart" in the pop-up window.
- Follow On-Screen Instructions: After the Chromebook restarts, follow the on-screen instructions to complete the reset process. This will include signing back into your Google account.
Method 2: Factory Reset from the Sign-In Screen (Keyboard Shortcut)
This method is useful if you're having trouble signing in or accessing the settings.
- Ensure you are at the Sign-In Screen: If you are signed in, sign out of your Chromebook.
- Press and Hold Keys: Press and hold the
Ctrl
+Alt
+Shift
+R
keys simultaneously. - Click Restart: A box will appear. Click "Restart."
- Reset: After the Chromebook restarts, you'll see a prompt. Click "Reset."
- Follow On-Screen Instructions: Follow the on-screen instructions to complete the reset. This will erase all local data and return the Chromebook to its factory settings.
Important Considerations Before Formatting:
- Backup Your Data: A powerwash removes all data stored locally on your Chromebook (downloads, local files, etc.). Back up any important files to Google Drive, an external hard drive, or another cloud storage service before proceeding.
- Account Syncing: After the powerwash, your Google account settings, apps, and extensions will automatically sync back to your Chromebook when you sign in again.
- No Internet Connection: You'll need an internet connection (Wi-Fi) to complete the initial setup after the powerwash.
- Enterprise Enrollment: If the Chromebook is managed by a school or business, you might not be able to powerwash it, or doing so might re-enroll it automatically. Contact your IT administrator for assistance in these cases.