If your HP Chromebook x360 won't turn on, the first and most recommended step is to perform a hard reset.
Here's a step-by-step guide on how to hard reset your HP Chromebook x360:
- Ensure the Chromebook is completely turned off. If you can't turn it off normally, try holding down the power button until it shuts down.
- Press and hold the Refresh key (it looks like a circular arrow).
- While holding the Refresh key, press and hold the Power button. Continue holding both buttons.
- Wait for the Chromebook to turn on. When it powers on, release the Refresh key (but you can release it at the same time as the power button).
Important Considerations:
- Hard Reset does not delete your data: Performing a hard reset on your Chromebook will not remove any of your locally stored files or settings. Everything saved in the cloud (Google Drive, etc.) will remain untouched.
- Check the Power Adapter: Ensure the power adapter is properly connected to both the Chromebook and a working power outlet. Sometimes, a loose connection is the culprit. Try a different outlet if possible.
- Leave it to Charge: If your Chromebook is completely drained, it might take a while to show any signs of life. Plug it in and let it charge for at least 15-30 minutes before attempting to turn it on or perform a hard reset.
- Other Potential Issues: While a hard reset resolves many startup issues, if the problem persists, it could indicate a more serious hardware problem (battery failure, motherboard issue, etc.). In such cases, contact HP support or a qualified technician.
