Why Won't My ASUS Chromebook Turn On?

Your ASUS Chromebook might not turn on due to a few common reasons, and thankfully, there are steps you can try to resolve this issue. Here's a breakdown of what might be happening and how to fix it:

Potential Issues and Solutions

The most common reasons for an ASUS Chromebook not turning on are power-related. Here’s how to address these issues:

• Low Battery: The battery may be completely drained, and the device needs charging.

  • Solution: Plug your Chromebook into a working power outlet using the correct AC adapter (refer to your User Manual).
    • Reference: "To resolve this issue, turn off the Chromebook and plug in the AC adapter and turn on the Chromebook again. Note: The AC adapter may be different based on different models, please refer to the User Manuals."

• Charging Issues: The AC adapter or the charging port might be faulty.

  • Solution: Ensure your adapter is correctly plugged into both the Chromebook and the power outlet. Try a different outlet and test the adapter if possible. If the Chromebook doesn’t seem to be charging (no charging light), perform a hard reset.
  • Reference: "If you have let the Chromebook charge and the light is not coming on, perform a [Hard Reset]."

• System Glitches: Sometimes, a temporary system glitch can prevent the device from powering on.

  • Solution: The provided reference suggests a hard reset can resolve this. The method of performing a hard reset may vary slightly between Chromebook models. Consult your User Manual for the specific process for your Chromebook model. Generally, the steps may involve:
    1. Turning off the Chromebook.
    2. Pressing and holding a combination of specific keys (such as refresh and power) for a few seconds, or pressing the reset button (if available).
    3. Releasing the keys and attempting to turn the device back on.

Troubleshooting Steps

Here's a step-by-step approach you can follow:

1. Check the power: Verify your Chromebook is plugged into a working wall outlet, using the proper AC adapter from ASUS.

2. Charge: Let the Chromebook charge for at least 15-30 minutes and try to turn it on again.

3. Observe the Charging Light: If the charging light does not illuminate after being plugged in, proceed to the next step.

4. Hard Reset: As mentioned in the provided reference, if charging does not resolve the issue and the charging light is not on, perform a hard reset as outlined in your Chromebook manual or by following the manufacturer's instructions.

5. Professional Help: If none of the above steps work, it's advisable to seek help from an authorized ASUS service center.

Issue	Solution
Low Battery	Connect AC adapter to a wall outlet and the Chromebook.
Charging Issues	Try a different outlet, AC adapter or perform a hard reset if no charging light.
System Glitch	Perform a hard reset (refer to your User Manual).