To change your First Direct security code, which refers to your Digital Secure Key PIN, the process depends on whether you have forgotten it or if it has been locked. Both scenarios require using the First Direct mobile app.
Understanding Your First Direct Security Code (Digital Secure Key PIN)
Your Digital Secure Key PIN is a crucial security measure for accessing your First Direct banking services via the mobile app. It's essential to keep this PIN secure and know how to manage it in various situations.
Scenarios for Changing Your Digital Secure Key PIN
Below are the exact steps to manage your Digital Secure Key PIN, derived directly from First Direct's guidance:
1. If You've Forgotten Your Digital Secure Key PIN
If you can't recall your current Digital Secure Key PIN, you can easily set up a new one through the First Direct app.
- Step 1: Open the First Direct App. Launch the First Direct banking application on your smartphone or tablet.
- Step 2: Select 'Forgotten Digital Secure Key PIN'. On the app's login or main screen, look for and tap this specific option.
- Step 3: Follow On-Screen Instructions. The app will guide you through a series of steps to verify your identity and then allow you to set up a brand-new PIN.
2. If You've Locked Your Digital Secure Key
If you've entered your PIN incorrectly too many times, your Digital Secure Key might become locked. In this case, you'll need to reset it.
- Step 1: Open the First Direct App. Begin by opening the First Direct banking application on your device.
- Step 2: Select 'Reset Digital Secure Key PIN'. Navigate to this option within the app. It's designed specifically for when your key has been locked.
- Step 3: Follow On-Screen Instructions. The app will prompt you through the necessary security checks and steps to reset your Digital Secure Key, allowing you to regain access.
Key Takeaways for Managing Your Security Code
- Mobile App is Essential: All processes for managing your Digital Secure Key PIN are performed directly within the First Direct mobile app.
- Distinct Options: There are separate options for forgotten PINs (setting a new one) and locked keys (resetting).
- Follow Prompts: Always follow the on-screen instructions carefully as they will guide you through the necessary verification steps.
