To setup a 2.4 GHz WiFi connection with your eero system, you'll need to temporarily pause the 5 GHz band to allow your device to connect. Here's how:
Steps to Connect a 2.4 GHz Device to eero
Many smart home devices and older devices only connect to 2.4 GHz networks. If you have issues connecting one of these devices, follow these steps:
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Open the Eero app: Launch the eero app on your mobile device.
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Navigate to Settings: Tap on the "Settings" icon within the app.
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Access Troubleshooting: Select "Troubleshooting" from the Settings menu.
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Choose Connection Issue: Select the option that states "My device won't connect".
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Specify 2.4 GHz Only Device: Choose the option "My device is 2.4 GHz only".
- This will temporarily disable the 5 GHz band on your eero network. This allows your 2.4 GHz only device to connect without interference from the 5GHz band.
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Connect Your Device: Follow the on-screen instructions and connect your 2.4 GHz device to your eero network.
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Network Operation: After successful connection of your device, the 5 GHz band will be automatically re-enabled. Your network will resume normal operation after a brief period.
Why Temporarily Disabling 5 GHz is Necessary
- Band Steering: Eero systems usually manage both 2.4 GHz and 5 GHz bands with a feature called "band steering". This feature prioritizes faster 5 GHz connections, which can sometimes prevent 2.4 GHz devices from connecting.
- Device Compatibility: Some older devices are only compatible with the 2.4 GHz band. Temporarily disabling the 5 GHz band ensures these devices can connect successfully.
- Simplified Connection: By pausing the 5 GHz network, you remove potential conflicts, making it easier to connect your 2.4 GHz device.
Summary
| Step | Action |
|---|---|
| 1. Open Eero App | Launch the eero app on your mobile device. |
| 2. Settings | Tap on the "Settings" icon. |
| 3. Troubleshooting | Select "Troubleshooting". |
| 4. Device Won't Connect | Select "My device won't connect". |
| 5. 2.4 GHz Device Selection | Choose "My device is 2.4 GHz only". |
| 6. Device Connection | Connect your 2.4 GHz device to the network. |
| 7. 5 GHz Re-enabled | The 5GHz band will automatically be enabled after the connection. |
Following these steps will allow you to successfully connect your 2.4 GHz devices to your eero network by temporarily disabling the 5 GHz band.
