To stop emails from going to your junk or spam folder, you need to adjust your email settings and train your email provider to recognize the senders you trust. Here's a breakdown of common solutions:
1. Mark Emails as "Not Junk"
This is the simplest and most direct approach:
- Open your Junk/Spam folder.
- Select the email(s) you want to rescue.
- Click the "Not Junk," "Not Spam," or "Move to Inbox" button (the exact wording depends on your email provider). This action tells your email provider that you want to receive emails from that sender in your inbox moving forward.
2. Add Senders to Your Safe Senders List/Contacts
Adding senders to your safe sender list (or contacts) is a proactive way to ensure their emails bypass the spam filter.
- Find the "Safe Senders List," "Allowed Senders," or similar setting in your email client. This is usually located within the settings or options related to junk mail or spam filters. The exact location will vary depending on your email provider (e.g., Gmail, Outlook, Yahoo).
- Add the sender's email address to the list. You can often add entire domains (e.g., @example.com) to allow all emails from that domain to be delivered to your inbox.
3. Create Filters/Rules
Filters or rules allow you to specify conditions for how emails should be handled, including bypassing the junk folder.
- Access your email settings and look for "Filters," "Rules," or "Mail Rules."
- Create a new filter/rule.
- Set the condition to "If the sender is..." and enter the email address or domain you want to allow.
- Set the action to "Move to Inbox" or "Never send to Spam."
Example (Gmail):
- Go to Gmail Settings (gear icon > See all settings).
- Click on "Filters and Blocked Addresses."
- Click on "Create a new filter."
- Enter the sender's email address in the "From" field.
- Click "Create filter."
- Check the box next to "Never send it to Spam."
- Click "Create filter."
4. Check Your Blocked Senders List
Ensure the sender isn't accidentally on your blocked senders list. If they are, remove them.
- Access your email settings.
- Find the "Blocked Senders List" or similar setting.
- Review the list and remove any senders you want to receive emails from.
5. Contact Your Email Provider's Support
If you've tried the above steps and emails are still going to junk, contact your email provider's support for assistance. They may have specific filtering rules in place or be able to troubleshoot the issue.
6. Email Authentication (For Senders - If you control the sending domain)
If you are the sender, ensure proper email authentication (SPF, DKIM, DMARC) is set up for your domain. This helps email providers verify that your emails are legitimate.
