OEM AMC refers to Annual Maintenance Contracts (AMC) provided by the Original Equipment Manufacturer (OEM) for the equipment they have supplied.
Understanding OEM and AMC
To fully grasp OEM AMC, it's helpful to break down the two main components:
What is an OEM?
An OEM, or Original Equipment Manufacturer, is a company that manufactures products or components that are then sold to another company (often referred to as a reseller or distributor) which sells them under its own brand. In many cases, the OEM also sells their products directly to end-users.
What is an AMC?
An Annual Maintenance Contract (AMC) is a service agreement between a customer and a service provider for the maintenance of assets or services for a specific period, typically one year. According to the provided reference, Often OEMs provide extended service to the equipment supplied by them via Annual Maintenance Contracts (AMC).
This means that after the initial warranty period, or as an additional service package, the manufacturer (OEM) offers a contract to the customer to cover maintenance, repairs, and sometimes proactive service for the equipment they originally made and sold.
How OEM AMC Works
An OEM AMC ensures that the equipment you purchased from the original manufacturer is maintained and serviced by the experts who know it best – the people who built it. This typically involves:
- Scheduled preventive maintenance visits.
- Breakdown support and repairs.
- Supply of genuine spare parts.
- Technical support and troubleshooting.
These contracts are common for a Group of Equipment like air-conditioners, fleet, forklifts, cranes, etc., as mentioned in the reference. They can also cover Particular functions like plumbing, civil works, electrical or mechanical systems installed or built by the OEM.
Benefits of an OEM AMC
Entering into an AMC directly with the OEM offers several advantages:
- Expertise: Technicians have specialized knowledge of the specific equipment.
- Genuine Parts: Ensures only authentic, high-quality replacement parts are used.
- Reliability: Often leads to more reliable equipment performance and longevity.
- Priority Service: Customers with an AMC often receive priority response times.
- Simplified Management: Deals directly with the source, simplifying contract management.
In essence, an OEM AMC is a service agreement with the original maker of the equipment to keep it running smoothly over time.
