Standards are the practical application of values; they describe acceptable behaviors and guide actions based on those values.
In essence, values are the guiding principles, while standards translate those principles into concrete actions and expectations. Consider this breakdown:
- Values: These are core beliefs or guiding principles that an organization or individual holds dear. Examples include integrity, respect, fairness, and excellence.
- Standards: These are specific, measurable, achievable, relevant, and time-bound (SMART) expectations that define how values are demonstrated in practice. They outline acceptable conduct and performance.
Here's a table illustrating the relationship:
| Value | Standard | Example |
|---|---|---|
| Integrity | Adhering to a code of ethics and honesty in all dealings. | "Employees must accurately report financial data and avoid conflicts of interest." |
| Respect | Treating all individuals with courtesy and consideration. | "Employees must refrain from using discriminatory language or engaging in bullying behavior." |
| Accountability | Taking ownership of one's actions and their consequences. | "Employees are responsible for meeting deadlines and addressing customer complaints promptly." |
| Safety | Maintaining a hazard-free work environment. | "Employees are required to wear appropriate safety gear and report any potential hazards immediately." |
Therefore, standards operationalize values. A value like "customer satisfaction" becomes a standard when defined through specific actions, such as "responding to customer inquiries within 24 hours" or "achieving a 95% customer satisfaction rating." Without standards, values remain abstract and difficult to enforce or measure. A company’s Code of Conduct will explicitly state the standards expected of its employees, usually in practical terms.
In summary, values provide the foundation, and standards provide the framework for behavior that reflects those values.
