If you're a seller on Etsy and need to send a message to a buyer regarding an existing order, the process is straightforward. Based on the provided reference, here's how you can message a buyer directly from the order details.
Sending a message about an order is a great way to communicate updates, clarify details, or answer questions specific to that transaction.
Steps to Message a Buyer About an Order
Here are the simple steps to send a message about an order, whether you're using the Etsy website on a computer or the Etsy Seller app on a mobile device:
- Navigate to your Orders:
- On Etsy.com (using a web browser), go to Shop Manager, then select Orders & Delivery.
- On the Etsy Seller app, tap on Orders.
- Find the Specific Order: Locate the order that you wish to send a message about.
- Initiate the Message: On that particular order entry, select the Message button.
- Compose Your Message: Type your desired message into the provided textbox.
- Send the Message:
- On Etsy.com, select Send.
- On the Etsy Seller app, tap the Send icon.
| Platform | Navigation | Action to Message | Send Button/Icon |
|---|---|---|---|
| Etsy.com | Shop Manager > Orders & Delivery | Select Message | Select Send |
| Etsy Seller App | Tap Orders | Tap Message | Tap Send icon |
Following these steps ensures your message is linked directly to the relevant order, making it easy for both you and the buyer to keep track of communication related to that specific purchase.
Remember, clear and timely communication can significantly improve the buyer experience and potentially lead to positive reviews!
