To get your Gentle Monster glasses adjusted, the most direct method is to visit a Gentle Monster global offline store. These stores are equipped to provide adjustments and other services to ensure your eyewear fits perfectly.
In-Store Adjustment Services
According to Gentle Monster's service information, their global offline stores offer key services right on the spot.
Key Services Available In-Store:
- Adjustments: This is the primary service offered in-store. Trained staff can adjust the frame arms, nose pads, and overall fit of your glasses to suit your face shape and comfort.
- Component Replacement: Stores can also replace small components that might wear out or get lost, such as:
- Nose pads
- Screws
- Other minor parts
The reference explicitly states: "Our global offline store offer adjustment or component replacement service (such as nosepad, screw, etc) for the utmost experience with our Gentle Monster products." This confirms that visiting a store is the standard procedure for these types of services.
Services Requiring Repair Submission
For more complex issues or services that cannot be completed immediately in-store, Gentle Monster assists you with the next steps.
If the required service goes beyond a simple adjustment or component replacement that can be done on-site, the store staff will help you initiate a repair submission.
Process for Complex Services:
- Visit a global offline store with your glasses.
- Explain the issue or service needed to the staff.
- If the service cannot be performed in-store, the staff will assist with submitting your product for repair.
- The product is then sent to the Product Service Team located in either the US office or the HQ office for assessment and repair.
The reference outlines this process: "For services that cannot be conducted in-store, we assist with the process of repair submission to the Product Service Team in US office or HQ office."
In summary, for most common adjustments and simple repairs, head to your nearest Gentle Monster global offline store. For more intricate issues, the store will facilitate submitting your glasses for service to a dedicated repair team.
