You can remove an old device from your HSBC account using the 'Manage devices' option within either the HSBC Mobile Banking app or online banking. This is typically done after setting up a new device.
Removing a Device from HSBC
To remove a device linked to your HSBC account, you need to access the device management settings. The specific steps depend on whether you are using the mobile app or online banking.
Through the HSBC Mobile Banking App
If you are using the HSBC Mobile Banking app on your new device, follow these steps:
- Open the HSBC Mobile Banking app and log in.
- Navigate to the Profile section.
- Select 'Security and generate security code'.
- Look for and select 'Manage devices'.
- From the list of registered devices, select the old device you wish to remove and follow the prompts.
Through HSBC Online Banking
If you prefer to use online banking via a web browser:
- Go to the HSBC online banking website and log in.
- Select 'Account services' from the top menu.
- Within the Account services section, find and select 'Manage devices'.
- Review your list of registered devices and choose the old device you want to remove, then proceed with the removal process.
Summary of Steps:
| Method | Location to Find 'Manage Devices' |
|---|---|
| Mobile App | Profile > Security and generate security code |
| Online Banking | Top Menu > Account services |
By following these steps through either the app or online banking, you can successfully remove an old device from your HSBC account after you have set up your new one.
