Community Fibre offers fast and affordable full-fibre broadband in London, boasting speeds up to 3 Gbps (wired) and up to 800 Mbps over WiFi—significantly faster than the UK average. However, customer experiences are mixed.
Speed and Reliability
- High Speeds: Community Fibre provides exceptionally high download and upload speeds, reaching up to 3 Gbps, a key selling point. This is advertised as up to 43 times faster than the average UK download speed. [Source: Community Fibre website]
- Network Uptime: Their London network boasts 99.9% uptime with no peak-time slowdowns. [Source: Community Fibre advertisement]
- Symmetrical Service: Many plans offer symmetrical speeds, meaning upload speeds match download speeds. [Source: ThinkBroadband forum]
Customer Service and Installation
- Mixed Reviews: While some praise the friendly engineers during installation, many customer reviews cite significant issues with customer service responsiveness and installation delays. [Source: Reddit threads r/london and r/CommunityFibre] Reports include lengthy periods without internet access, sometimes lasting weeks. [Source: Reddit thread r/london]
- Installation Process: For properties connected to their underground network, installation involves running a fibre cable from the street connection to the property. [Source: Community Fibre help page] Issues with missed appointments and aborted visits are reported. [Source: ISPreview UK review]
- CG-NAT on Lower Tiers: Some lower-tier plans utilize CG-NAT, a potential drawback for certain users. [Source: Reddit thread r/CommunityFibre]
Pricing and Value
- Competitive Pricing: Community Fibre is often described as offering competitive pricing and excellent value for money, especially considering the high speeds. [Source: AVForums thread and ThinkBroadband forum] For example, a 920 Mbps service (average download and upload) was advertised for £27 a month with a £9.95 setup fee. [Source: AVForums thread]
In summary, Community Fibre provides incredibly fast internet speeds in London, but potential customers should be aware of the mixed experiences reported regarding customer service and installation. Weigh the benefits of the speed against the potential challenges before subscribing.
