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How Do I Troubleshoot Connecting to the Internet?

Published in Internet Troubleshooting 3 mins read

To troubleshoot connecting to the internet, work through these steps, starting with the simplest and moving to more complex solutions.

Troubleshooting Steps

  1. Restart Your Equipment: This is often the first and easiest fix. Unplug your modem and router (if separate devices). Wait about 30 seconds, then plug the modem back in. Wait for it to fully power on, then plug the router back in.

  2. Connect with an Ethernet Cable: Bypass your Wi-Fi network by connecting your computer directly to your modem or router with an Ethernet cable. If this works, the problem is likely with your Wi-Fi configuration or signal strength.

  3. Check for an Internet Outage: Contact your Internet Service Provider (ISP) or check their website or social media for reported outages in your area. They may have a known issue affecting connectivity.

  4. Try Using a Different Device: Test your internet connection on another device (phone, tablet, another computer). If only one device is having issues, the problem likely lies with that specific device.

  5. Check Your Wires and Cables: Ensure all cables are securely plugged into the correct ports. Look for any damaged or frayed cables. Pay particular attention to the cable running from your wall to your modem, and from your modem to your router.

  6. Run Your Computer's Internet Troubleshooter: Most operating systems have built-in network troubleshooters.

    • Windows: Search for "troubleshoot network problems" in the Windows search bar.
    • macOS: Go to System Preferences > Network, select your network connection, and click "Assist Me…"

  7. Reposition Your Router/Gateway: Wi-Fi signals can be affected by physical obstructions. Try moving your router to a more central, elevated location, away from walls, metal objects, and electronic interference.

  8. Update Everything:

    • Router Firmware: Log into your router's settings page (usually accessed through a web browser using an IP address like 192.168.1.1 or 192.168.0.1 - check your router's manual for specific instructions) and check for firmware updates.
    • Network Adapter Drivers: Update the network adapter drivers on your computer. On Windows, you can do this through Device Manager. On macOS, updates are typically included with system updates.
    • Operating System: Make sure your operating system has the latest updates.

Advanced Troubleshooting

If the above steps don't resolve the issue, consider these more advanced troubleshooting techniques:

  • Check Your Router's DNS Settings: Try using a different DNS server, such as Google's Public DNS (8.8.8.8 and 8.8.4.4) or Cloudflare's DNS (1.1.1.1 and 1.0.0.1).

  • Reset Your Router to Factory Settings: This should only be done as a last resort, as it will erase your custom settings. Refer to your router's manual for instructions on how to perform a factory reset.

  • Contact Your ISP: If all else fails, contact your ISP for technical support. They may be able to diagnose the problem remotely or send a technician to your home. Be prepared to provide them with information about your equipment and the troubleshooting steps you've already taken.

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