When your iPhone is stuck on the Apple logo and unresponsive, a force restart is the standard and most effective method to resolve the issue. This process restarts your device's operating system without erasing any data.
To restart your iPhone when it's frozen on the Apple logo, you'll need to perform a specific sequence of button presses, typically applicable to iPhone 8 and newer models (including iPhone SE 2nd and 3rd generation, iPhone X, XR, XS, 11, 12, 13, 14, and 15 series).
Follow these steps carefully:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Side button (also known as the Power or Top button) until your screen goes black and the Apple logo reappears. As described in the Apple Support video "How to restart your iPhone or iPad if it's frozen on the Apple logo" (from 0:58), you should "press and hold the top button until your screen goes black and the Apple logo." Continue holding the button even after the screen turns black; the Apple logo will eventually reappear, indicating the device is restarting.
Once the Apple logo appears for the second time and the iPhone proceeds to the lock screen, the force restart has been successful. Your iPhone should now be working normally.
Important Notes:
- This process does not delete any data from your iPhone.
- If your iPhone remains stuck on the Apple logo after performing a force restart multiple times, there might be a deeper software or hardware issue. In such cases, you might need to connect your iPhone to a computer and try to put it into recovery mode to restore it using iTunes or Finder.
