ISO standards are needed to help organizations better manage and control their processes, ultimately improving performance against their objectives. According to requirements, ISO requires businesses to identify and describe their processes with business metrics.
Here's a breakdown of why this is important:
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Process Management: ISO frameworks emphasize clearly defining and documenting business processes.
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Improved Control: By understanding and documenting processes, organizations gain better control over their operations.
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Objective Setting: Objectives are central to the system, guiding the organization's efforts.
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Performance Measurement: ISO requires the use of metrics to track and understand how well the system is performing relative to its objectives. This allows for data-driven improvements.
Essentially, ISO provides a structure for organizations to:
- Define what they do.
- Measure how well they do it.
- Improve based on data.
