How to calculate KPI?

Calculating Key Performance Indicators (KPIs) involves a few steps, depending on whether you're looking at individual KPI scores or an overall score combining multiple KPIs. Here's a breakdown:

Calculating Individual KPI Scores

This involves determining the percentage of successful outcomes for a specific KPI.

• Formula: According to the reference, the formula for an individual KPI score is:

  Individual KPI Score (%) = (# of Compliant Work Orders ÷ Total Work Orders) * 100 (rounded to the nearest whole number)

• Example: If you have 90 compliant work orders out of a total of 100 work orders, the KPI score would be:

  (90 ÷ 100) * 100 = 90%

Calculating Overall KPI Score

This involves combining the scores of multiple individual KPIs to get an overall performance metric.

• Formula: According to the reference, the formula for the overall score is:

  Overall Score = Sum of all KPI scores ÷ Total number of eligible KPIs

• Example: Let's say you are looking at repair work orders, which have 6 KPIs, and the individual scores are 90%, 85%, 92%, 78%, 95%, and 88%.

  1. Sum of all KPI scores: 90 + 85 + 92 + 78 + 95 + 88 = 528
  2. Total number of eligible KPIs: 6
  3. Overall Score: 528 ÷ 6 = 88

  Therefore, the overall KPI score is 88%.

Summary Table

Metric	Formula	Example
Individual KPI	(# of Compliant Items ÷ Total Items) * 100	(90 Compliant Work Orders ÷ 100 Total Work Orders) * 100 = 90%
Overall KPI Score	Sum of all KPI scores ÷ Total number of eligible KPIs	(90 + 85 + 92 + 78 + 95 + 88) ÷ 6 = 88% (for repair work orders with 6 KPIs)