If you have lost a specific LEGO piece from a set and need a replacement part, you can obtain it directly from LEGO Customer Service. They have a system in place to help you get the exact parts you need to complete your build.
Ordering a Replacement Part from LEGO
LEGO understands that pieces can sometimes go missing or might be faulty in a new set. Their customer service is designed to help you get the necessary components.
Here's the general process based on LEGO's information:
- Visit the LEGO Customer Service Website: Go to the official LEGO website and navigate to their customer service section.
- Find Bricks & Pieces: Look for the section titled "Bricks & Pieces." This area is dedicated to helping customers find and order replacement or missing parts.
- Select "Missing Bricks": Within the "Bricks & Pieces" section, you will find an option specifically for parts that are missing or, in your case, lost and need replacing.
As stated by LEGO:
We do our best to make every set perfect and we take it very seriously when a faulty one sneaks through. Don't worry though, we can send you the parts you need! Please click “Missing Bricks” on the Bricks & Pieces section of our Customer Service site to order the part you need to finish your set.
By following these steps on their official site, you can identify the specific set you have and the exact piece you are missing, allowing you to order the replacement directly from LEGO.
It's important to note that this process is for obtaining replacement parts directly from LEGO, typically for pieces lost from official sets or those that were originally missing or faulty.
