How Do LEGO Returns Work?
Returning LEGO products is a straightforward process, primarily managed online, allowing you to send back items within 90 days of receipt and receive your refund promptly.
LEGO's return policy is designed for customer convenience, offering a clear timeframe for returns and exchanges. All returns and exchanges must be initiated within a specific period after you receive your order.
Here's a quick overview of the key details:
| Policy Aspect | Detail |
|---|---|
| Return Window | Within 90 days of receipt of your order |
| Refund Process | Within 14 business days of LEGO receiving your return |
This policy ensures that you have ample time to decide if you want to keep your LEGO sets.
Steps to Initiate a LEGO Return
To make a return or exchange, LEGO provides an easy-to-use online method for obtaining a free return label. This helps simplify the shipping process for you.
Follow these simple steps to get your return label:
- Log into Your Account: Go to LEGO.com and log into your registered account.
- Navigate to Order Status: Once logged in, proceed to your "Order Status" page. This page typically lists all your past and current orders.
- Obtain Return Label: From your Order Status page, you will find the option to generate a free return label for your order. Print this label and attach it to your package.
Using this method ensures that your return shipping costs are covered by LEGO.
What to Expect After Your Return
Once you have shipped your return package, LEGO processes your refund efficiently. You can expect your refund to be processed within 14 business days of LEGO receiving your returned items. This timeframe allows for inspection and processing of the returned merchandise before the funds are credited back to your original payment method.
