Refreshing your modem, often called power cycling, is a simple way to resolve many common internet connectivity issues. Here's how you can do it:
Steps to Refresh Your Modem
The process is straightforward and involves briefly cutting power to your modem. This allows it to reset and often resolves connection problems.
Here's a step-by-step guide:
- Disconnect Cables: Unplug both the power cable and the Ethernet cable from the back of your modem. This ensures that the modem is completely powered down.
- Note: Sometimes, the ethernet cable is not directly connected to the modem but to another router. In that case, also unplug the cable that goes to the router.
- Wait: Allow the modem to remain without power for 2-3 minutes. This waiting period is crucial for the modem to completely discharge and reset.
- Reconnect Cables: Reconnect the power cable and the Ethernet cable to the modem.
- Observe Lights: Wait for the internet light on your modem to turn solid, indicating that it has established a connection.
- Test Internet: Once the internet light is solid, test your internet connection to confirm that it's working correctly.
Why This Works:
- Power cycling clears temporary glitches and memory errors in the modem.
- It allows the modem to re-establish a connection with your internet service provider.
Troubleshooting
If refreshing your modem doesn't solve the problem, you may need to contact your internet service provider.
Here's a quick overview of what you should expect to see on your modem during normal operation and while it restarts.
| Light | Normal Operation | Restarting / Power Cycle | Potential Issue |
|---|---|---|---|
| Power | Solid | Off then Solid | No power supply |
| Internet | Solid | Off then Blinking to Solid | No internet connection |
| Ethernet | Solid or Blinking | Off then Blinking | No ethernet connection or device connected |
| WiFi | Solid or Blinking | Off then Blinking to Solid | No WiFi broadcast or no devices connected |
