To collect your parcel from an InPost locker, you'll need to use either the QR code from the InPost app or the pickup code sent via email/SMS. Here's a detailed breakdown:
Step-by-Step Guide to Collecting Your Parcel
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Approach the InPost Locker: Go to the specific InPost locker location where your parcel is being held.
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Prepare Your Method of Access: Choose one of the following methods:
- QR Code (Recommended): Open the InPost Mobile app and locate the QR code for your parcel pickup. This is the easiest and fastest method.
- Pickup Code: Find the 6-digit pickup code in the email or SMS notification you received from InPost. You'll also need the phone number associated with the delivery.
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Use the Locker Interface:
- QR Code Method: Hold your phone up to the locker's scanner so that the QR code is clearly visible. The locker will automatically recognize the code and open the correct compartment.
- Pickup Code Method: On the locker's screen, select the option to use a pickup code. Enter your phone number and the 6-digit pickup code.
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Retrieve Your Parcel: Once the correct locker compartment opens, take out your parcel.
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Close the Locker Door: Ensure the compartment door is fully closed after retrieving your parcel. This confirms that the collection is complete.
Troubleshooting
- QR Code Not Scanning: Make sure your phone screen is clean and the brightness is turned up. If it still doesn't scan, try entering the pickup code instead.
- Pickup Code Not Working: Double-check that you've entered the correct phone number and 6-digit pickup code. Make sure you're using the code for the correct parcel.
- Locker Not Opening: If the locker fails to open after scanning the QR code or entering the pickup code, contact InPost customer service immediately. Their contact information is usually available on the locker screen or on the InPost website.
By following these simple steps, you can easily collect your parcel from an InPost locker. Remember to have your QR code or pickup code readily available to make the process as smooth as possible.
