Why Doesn't My Litter-Robot Turn On?

The most common reason a Litter-Robot won't turn on is a power supply issue, so it's crucial to check this first.

Here's a breakdown of potential causes and troubleshooting steps:

Power Supply Inspection

• Visually Inspect the Cord: Carefully examine the power supply cord for any signs of damage. Look for:

  • Cuts
  • Punctures
  • Deformities
  • Exposed wires

  If you see any of these, the power supply needs to be replaced.

• Check the Power Jack Pin:

  1. Unplug the power supply cord from the rear of the Litter-Robot base.
  2. Inspect the pin inside the power jack. It should be slightly split.
  3. If the pin is collapsed (appears flattened or closed), you can try to gently open it using a small tool like a toothpick or a small screwdriver. Be careful not to break the pin.

Other Potential Causes:

While the power supply is the most likely culprit, here are other possibilities:

• Outlet Issues: Make sure the outlet you're using is working. Test it with another device.
• Internal Issues: In rare cases, there might be a problem with the Litter-Robot's internal components. If you've checked the power supply and the outlet, and it still doesn't turn on, contact Litter-Robot customer support.

In Summary: Start by thoroughly inspecting the power supply cord and the pin within the power jack. Addressing these areas will likely solve the issue. If not, further troubleshooting or professional assistance may be required.