To reset your First Direct Secure Key PIN, you need to log on to First Direct Online Banking and follow the specific steps designed for a forgotten Secure Key PIN. This process ensures the security of your online banking access.
Understanding Your First Direct Secure Key PIN
Your First Direct Secure Key PIN is essential for authenticating transactions and accessing certain features within First Direct's online banking platform. It's separate from any PIN you might use for your debit or credit cards. The steps below specifically cover how to reset this Secure Key PIN if you have forgotten it.
Steps to Reset Your Secure Key PIN
The process for resetting your First Direct Secure Key PIN is straightforward and can be completed online:
- Log on to Online Banking: Navigate to the official First Direct Online Banking login page. You can typically find this by searching for "First Direct Online Banking" or visiting their website directly.
- Enter Your User ID: On the login screen, enter your unique First Direct user ID as prompted.
- Select 'Forgotten your Secure Key PIN': Once your user ID is entered, look for and select the option explicitly labeled 'Forgotten your Secure Key PIN'. This option is designed to guide you through the reset process.
- Follow the Instructions: The system will then provide a series of on-screen instructions. You must follow these carefully to proceed.
- Receive a PIN Reset Code: Upon successful completion of the instructions, you will be given a PIN reset code. This code will enable you to establish a new PIN for your Secure Key.
It's important to remember that these steps are specifically for resetting your First Direct Secure Key PIN, which is used for online banking security. If you need to manage the PIN for your First Direct debit or credit card, the process would typically involve different steps, often accessible through an ATM or by contacting First Direct directly.
