If you need to return items purchased from an On store, there are specific methods you can follow according to the information provided. The process is designed to offer convenience whether you prefer an in-person return or contacting them remotely.
Based on the reference, you have two primary options for returning or exchanging items bought directly from an On store:
- Return to the Original Store: You can take the item back to the specific On store where you made the purchase.
- Contact On Running: Alternatively, you can initiate the return process by reaching out via their Contact Us form.
Return Options for On Store Purchases
Here's a breakdown of the available methods for returning items purchased from an On store:
| Return Method | Description | Where to Go / How to Act |
|---|---|---|
| In-Store Return | Return the item physically to the store. | The specific On store where the item was originally bought. |
| Contact Us Online | Initiate the return process remotely. | Via the official On Running Contact Us form. |
Option 1: Returning to the Original On Store
This method is straightforward if you live near the store where you made your purchase.
- Process: Simply visit the store with the item you wish to return or exchange.
- Benefit: Allows for immediate processing and potentially finding an alternative item for exchange on the spot.
Option 2: Using the Contact Us Form
If returning to the physical store is not convenient, you can contact On Running online to arrange a return.
- Process: Go to the On Running website and find the "Contact Us" section. Fill out the form provided, indicating your intention to return an item purchased from a store.
- Benefit: Provides a way to handle returns without needing to revisit the physical store location.
Important Note: The information provided specifically addresses items purchased from an On store. For details regarding returns for items purchased elsewhere (e.g., online from their website, or from other retailers), you would need to consult the specific return policy applicable to that purchase channel.
