If you are asking "Where is my resident card?" because you have not yet received it, the actions you need to take depend on your specific situation. The primary guidance for a missing resident card, especially one you believe may have been returned to the United States Citizenship and Immigration Services (USCIS), involves specific steps to inquire about its location.
What To Do If Your Resident Card Has Not Arrived
If you have already contacted USPS (United States Postal Service) regarding your missing resident card, but you still have not received it, and you have reason to believe that the document may have been returned to USCIS, you should proceed with the following actions:
Steps to Inquire About Your Missing Card
To resolve the issue and track your resident card, USCIS advises that you:
- Contact the USCIS Contact Center: This is the direct line for assistance with immigration-related inquiries, including issues with document delivery. Be prepared to provide details about your case and the circumstances of the missing card.
- Submit a Case Inquiry Online: Utilize the USCIS online tools designed for case management.
Specific Inquiry Categories for Online Submission
When submitting an online case inquiry, ensure you select the appropriate category to facilitate the investigation into your missing resident card. The relevant categories for this situation are:
- "did not receive card by mail"
- "did not receive document by mail"
It is important to follow these steps sequentially, starting with contacting USPS, as per the official guidance, before reaching out to USCIS if the card remains unreceived and is suspected to be returned. This guidance is current as of October 11, 2024.
