To return your SoClean machine, the essential first step is to contact their Customer Care Team to obtain a Return Merchandise Authorization (RMA) number.
Steps to Initiate a Return
Based on the provided information, the core process for returning a SoClean machine involves getting an authorization number.
Here's how to proceed:
- Contact Customer Care: You must call our Customer Care Team at 1-866-501-3705. This is the required method to start the return process and obtain the necessary RMA number.
- Obtain an RMA Number: The Customer Care Team will guide you through the process and provide you with a unique RMA number. This number is crucial for your return.
- Keep Documentation: Please keep all receipts and delivery notices on file for reference. These documents may be needed during the return process.
Why an RMA is Required
It's important to understand why the RMA number is mandatory:
- Refund Eligibility: We are unable to credit a refund to your account without an RMA number.
- Product Return: In many cases, if you send a product back without an RMA, the company may not be able to process it correctly, nor will they be able to return the product back to you.
Therefore, securing the RMA number by calling the Customer Care Team is a critical prerequisite before sending your SoClean machine back.
