Why Won't My Ray-Ban Stories Connect?

Your Ray-Ban Stories may not connect due to several reasons, but often it's a simple fix. Here's how to troubleshoot the problem:

Troubleshooting Steps for Ray-Ban Stories Connection Issues

If your Ray-Ban Stories aren't connecting to the Facebook View app, try these solutions:

• Follow In-App Suggestions: The Facebook View app often provides specific troubleshooting steps tailored to your situation. Pay close attention to any messages or prompts within the app.
• Forget Device and Re-pair: Bluetooth connections can sometimes become corrupted. Removing the glasses from your phone's Bluetooth settings and re-pairing them can resolve the issue.
  1. Go to your phone's Bluetooth settings.
  2. Find "Ray-Ban Stories" in the list of paired devices.
  3. Select "Forget Device" or "Unpair."
  4. Re-open the Facebook View app and follow the pairing instructions.
• Close and Relaunch the Facebook View App: Like any app, the Facebook View app may encounter glitches. Force-closing and reopening it can refresh the connection.
  1. Completely close the Facebook View app (don't just minimize it).
  2. Re-open the app.
• Update the Facebook View App: Outdated app versions may have compatibility issues. Ensure you have the latest version installed.
  1. Go to your phone's app store (Google Play Store or Apple App Store).
  2. Search for "Facebook View."
  3. If an update is available, install it.
• Restart Your Phone: A simple phone restart can often resolve Bluetooth connectivity problems.
• Check Bluetooth Settings: Make sure Bluetooth is turned on and enabled on your smartphone before you try pairing.
• Ensure Glasses are Charged: Make sure your Ray-Ban stories are sufficiently charged. Low battery can sometimes interfere with the pairing process.
• Proximity: Make sure your smartphone is close to the Ray-Ban Stories during the pairing process.
• Reset Ray-Ban Stories: If none of the above steps work, try resetting your Ray-Ban Stories. Refer to the Ray-Ban Stories user manual for the specific reset procedure, as it can vary slightly between models.

These steps should help you get your Ray-Ban Stories connected and working correctly. If problems persist, consider contacting Ray-Ban customer support for further assistance.