The platinum rule in the workplace dictates that you should treat others the way they want to be treated, not how you want to be treated.
Understanding the Platinum Rule
The platinum rule moves beyond the golden rule ("treat others as you would like to be treated") by emphasizing individual preferences and needs. This is particularly important in a diverse workplace where people have different communication styles, work habits, and expectations.
Why is the Platinum Rule Important?
- Improved Communication: Understanding how someone prefers to communicate (e.g., direct vs. indirect, written vs. verbal) can significantly improve interactions.
- Enhanced Collaboration: Adapting your work style to accommodate your colleagues' preferences fosters a more collaborative and productive environment.
- Reduced Conflict: Misunderstandings and conflicts often arise from differing expectations. The platinum rule helps minimize these issues by encouraging empathy and flexibility.
- Increased Employee Satisfaction: When employees feel understood and valued, their satisfaction and engagement levels increase.
- Fairness: The platinum rule recognizes that every individual and situation is different; treating everybody the same is not necessarily treating everybody fairly.
How to Apply the Platinum Rule
Applying the platinum rule involves conscious effort and observation. Here's a practical approach:
- Observe and Ask: Pay attention to how your colleagues interact, communicate, and work. Don't hesitate to ask directly about their preferences.
- Adapt Your Style: Adjust your communication and work style to align with your colleagues' preferences.
- Be Empathetic: Try to understand your colleagues' perspectives and needs.
- Offer Support: Be willing to offer assistance in a way that is helpful to them, not just in a way that is convenient for you.
Examples of the Platinum Rule in Practice
| Scenario | Platinum Rule Application |
|---|---|
| Giving Feedback | Instead of providing feedback in a way that you find helpful, ask the recipient how they prefer to receive feedback (e.g., in writing, in person, privately). |
| Coordinating on a Project | Understand how other members of your team like to communicate, for example, some prefer regular detailed emails on project progress, whilst others just want a message when a deadline has been reached, and act accordingly. |
| Conflict Resolution | When resolving a conflict, consider each person's communication style and approach the conversation in a way that feels safe and respectful to them. |
In conclusion, the platinum rule is a valuable principle for fostering a positive and productive workplace. By treating others as they want to be treated, you can improve communication, enhance collaboration, and create a more inclusive and satisfying work environment.
